● Fully Web Based System for the Clients,
Support Team, And the Managers
● Self Service for the Clients – They can raised
there trouble tickets by themselves.
● User friendly as it is a web based system and
most of the users are familiar with the Internet
and the browsers.
● Arabic / English Interface for the clients
● Automatic Assignment for the Trouble Ticket.
● Support Multiple Teams and do automatic
assignment within each team.
● Three Levels of security Access (Support Team,
System Administrator, Manager)
● Real Time statistics and reports regarding
trouble tickets and support teams.
● Can retrieve any Microsoft Desktop or Server
hardware and Software remotely
● Clients are aware of there trouble tickets
status by receiving notification emails.
● Support Teams can be notified when any trouble
ticket raised by receiving emails or
popup from a small tool located in the taskbar.
● Knowledge Base
● Very low resources
● Powered by MySQL Database Server.
● 100% Product.
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